General Questions

What makes your wax melts exquisite?

The first thing you'll notice about our wax melts is that they are highly concentrated, especially compared to brands you've bought at the store. Our tins contain 2-3x the concentration of fragrance compared to most big-box brands. We also care about our customers and only use waxes and fragrances that are free from harsh chemicals.

You'll also notice that our packaging is different from many other brands of wax melts and home fragrances. We use tins so that your wax will stay fresher for longer instead of dissipating into your drawers. We also like tins because it gives the user more control over how much wax to use. You can cut it, scoop it or even put the whole tin on the melter.

We're also a small business that takes pride in the handcrafted nature of our product. We love our customers and strive to add a personal touch to our products and interactions. We love it when our customers love our creations!

Why are wax melts the right choice for my home?

The first thing that we (and our kids and our pets!) love about wax melts is that they do not have an open flame. We’re not worried about stray tails or fingers getting caught in the flame. We’re not worried about forgetting to blow a flame out before leaving the house. We’re also not worried about our ceiling being covered in soot over time from the burning of wax. Out of an abundance of caution, we do recommend that our waxes are melted out of the reach of children and pets.

What kind of wax do you use?

We use 100% petroleum-free soy-based wax that is formulated especially for use in wax melts.

What kind of fragrance do you use?

We only use high-end fragrances that are approved for cosmetic use. All of our fragrances are free from pthalates and parabens. We also use fragrances that are made with natural essential oils.

How do I use my Ophiri tins?

The Ophiri tins are 4 oz in size and will last a long time. We recommend doing one of two things - either cutting them into 6 equal pieces and using 1 small piece at a time or scooping the wax out of the tin with a spoon. Our tins give you the ability to use as much or as little wax as you wish, and we love that they are completely recyclable.

How do I use my Ophiri samples?

The samples are 1oz and you will get hours of highly-scented burn time from each sample. To dispense the sample you can either squeeze the sides of the sample cup and it will plop into your melter. If you wish to use less than an ounce at a time I recommend scooping some out with a spoon.

How long do your tins last?

We estimate that most users will get approximately 30 hours of melt time per ounce. This will depend on a few factors such as the surface area of your melter.

This means our 1 oz samples should get about 30 hours of use and our 4 oz tins should get about 120 hours of melt time.

How much is shipping?

Shipping rates are based on weight. Depending on package size and weight we offer USPS First Class Mail and USPS Priority 2 Day shipping.

All orders over $50 ship for free and all subscription boxes ship for free.

We are currently only shipping to the United States.

Do you accept returns?

If you're unhappy with an item then as long as it's complete and in its original packaging we will accept returns. Please note that we cannot give refunds on wax melts that are used, nor do we give refunds on monthly subscription boxes. We offer samples so that you can try small amounts of a fragrance to see they are a scent that you will enjoy.

Something is wrong with my order.

Please email support@ophiri.com and we will get back to you as quickly as we can.

Subscription Questions

When am I billed?

New subscribers before the 20th of each month will be charged immediately and the current month's box will ship within a few business days. If you subscribe after the 20th of the month you will be charged immediately but will receive the next month's box. Subsequent boxes will be billed on the 28th of the month.

When will my subscription ship?

If you subscribe before the 20th of the month your first box will ship within a few business days of subscribing. If you subscribe after the 20th of the month you will be included in the next month's subscription shipment. Subsequent boxes will ship around the first business day of the month.

Is there a minimum subscription length?

No. You can cancel at any point after you've received your first box.

Can I pause my subscription?

Absolutely! You can pause or skip a month if needed. Please email us at support@ophiri.com with your request and we will help you.

How do I cancel my subscription?

All you need to do is complete this form in full (including feedback) and we'll process it for you. We need you to leave honest feedback on our products as that's how we can improve our products. Please note that we need 3 business days to process cancellations. Any requests submitted within 3 business days of your renewal date will not be processed until the following month.

Value is required
Value is required
Value is required
Value is required
Value is required
Thank you!

About Ophiri

Where is Ophiri located?

Ophiri is based in Southwestern Wisconsin.

Where are your products made?

Our wax melts are handcrafted by us in our very own facility in Southwest Wisconsin.

We source as many of our raw materials and packaging in the USA as possible. Our raw wax is made in Wisconsin and our fragrances are all made in the USA. Our tins and our shipping boxes are made in the USA. Sourcing goods from close to home is good for our community and good for our environment.